Habitat Furnishings Unheard Of 365 Night Money Back Return Policy Details And Instructions For Returnable Items
We offer a no questions asked, money back trial on all our products, except for pillows, topper pads, mattress protectors, and EZ Sleep Foundations or Air Bed Foundations, which are not returnable or exchangeable if taken out of their original packaging. If they are in the original factory packaged bags or boxes, and have not been opened or tampered with, you can call us for return instructions if needed as described below.
Returning A Habitat Air Bed Mattress
If you decide to return a Habitat Air Bed mattress within the 365 Night Trial period, give us a call at 1-800-231-1651 for instructions. Our Habitat Air Bed foundations (the base, or “box spring” component) are not returnable due to freight costs. You can simply use the foundations or bases for any future mattress you purchase, and save the cost of another set of new foundations.
Returning A Habitat Natural Latex Mattress And Hybrid Mattresses
To return our Habitat Natural Latex mattresses, you must first fold the mattress length wise (like a hot dog bun, down the middle length wise) and wrap in plastic painters drop cloth, plastic sheeting, or similar material and thoroughly tape so that the mattress remains folded in half and can be easily handled.
Give us a call at 1-800-231-1651 so that we can schedule our removal service to setup an appointment with you to remove the mattress. Once your mattress has been removed, ask the removal service for a pickup receipt which you can scan and email to us at firstname.lastname@example.org, or fax to (985) 727-3099. Your credit will then be processed and a rebate check for the full amount less the $75 return ship fee will be deducted from the full amount that you originally paid for the mattress.
With our Natural Latex Mattresses, you may also choose to donate your mattress, and if you do so, we do something special: we waive our $75 return fee. We waive the fee to encourage people to donate — we like that this keeps the mattresses out of landfills, gives to needy charities, and ultimately allows someone in need to get a really amazing bed.
As part of the donation process, we ask people to send us a receipt of the donation along with contact information of someone at the charity so we can verify the donation before issuing the refund.You can scan and email the donation slip to email@example.com, or fax a copy of it to (985) 727 -3099
If instead you would decide to have us pick up the mattress, the only out of pocket expense to you is a modest $75 return shipping charge. Everything else is refunded to you, for all beds shipped within the continental USA. Contact us at 1-800-231-1651 for further information.
If we have shipped a mattress to you in either Hawaii, Alaska, or Canada, additional shipping charges are not refundable, and customer is fully responsible for shipment back to factory.
There are no restocking fees charged nor do we charge any other additional fees. We believe so strongly in our product, and have such a low rate of return on our Habitat Natural Latex Beds, our Habitat Hybrid Mattresses, and our Habitat Air Bed Systems, that we back it up with a trial period that really gives you the opportunity to evaluate it over a good length of time…and it gives you the ability to allow some time to pass, to really field test all of the components of our bed. If you need to return it, you don’t need to apologize or give us a reason why. We want you to love our bed if you intend to keep it.
Returning An Adjustable Base System
You may return the adjustable base systems we offer within the 365 day trial period, but it is critical that when the product is delivered that you advise the installation crew to leave all packaging contents including styrofoam inserts and other packaging materials with you while you try out the bases. We do not accept returns in any non-original packaging materials due to possible damage to the sensitive materials used in the bases. There is a $150 return fee for each box or piece on the adjustable bases. Bases cannot be donated and must be shipped backed to our facility for recycling. Give us a call at 1-800-231-1651 so that we can schedule our removal service and for further instructions.