Habitat Furnishings 365 Day Money Back Return Policy And Instructions For Returnable Items
We offer a 365 day money back trial on all our products, except for pillows, topper pads, mattress protectors, sheets, silk comforters, and all bed foundations, which are not returnable or exchangeable.
How Our 365 Day/90 Day No Questions Asked Trial Period Works
Our 365 Day return period gives you the opportunity to try our mattresses for one full year to make sure it works for you. Buying a mattress online takes a leap of faith, and we respect and understand that. You can return your mattress within 365 days (90 days for the Latex Hybrid) from the date your mattress was delivered, for a full refund, no questions asked. There is a $75 return ship charge that is deducted from your refund. Your refund is paid by check, and usually takes about 10-12 days after your mattress has been picked up.
Returning A Habitat Air Bed Mattress
If you decide to return a Habitat Air Bed mattress within the 365 Day Trial period, send an email to firstname.lastname@example.org for instructions. Our Habitat Air Bed foundations are not returnable due to freight costs. You can simply use the foundation for any future mattress you purchase, and save the cost of a new set. Once components have been returned to our facility, credit will be issued via refund check. You will be refunded the full amount you paid less the $75 return fee.
Returning A Habitat Natural Latex Mattress (365 Day Trial), Regal Tranquility (365 Day Trial) And Hybrid Mattress (90 Day Trial)
To return our Habitat Natural Latex mattresses, Hybrid mattress or Regal Tranquility mattress you must first fold the mattress in half and wrap in plastic drop cloth, plastic sheeting, or similar material and thoroughly tape so that the mattress remains folded in half and can be easily handled by out nationwide removal service company.
Email us at email@example.com, include your name, the best day of the week for the pickup and if you prefer a morning or afternoon appointment. Once your mattress has been removed your credit will then be processed and a refund check for the amount of purchase less $75 will be issued.
With some of our mattresses, you may choose to donate your mattress in some states, and if you do so, we do something special: we waive our $75 return fee. We waive the fee to encourage people to donate. We like that this keeps the mattresses out of landfills, gives to needy charities, and ultimately allows someone in need to get a really amazing bed.
As part of the donation process, we ask people to send us a receipt of the donation along with contact information of someone at the charity so we can verify the donation before issuing the refund. You can scan and email the donation slip to firstname.lastname@example.org, or fax a copy of it to (985) 727 -3099.
If we have shipped a mattress to you in either Hawaii, Alaska, or Canada, additional outgoing shipping charges are not refundable, and the customer is responsible for the return shipping.
There are no restocking fees nor do we charge any other additional fees. We believe so strongly in our products, and have such a low rate of return on our mattresses, that we back it up with a trial period that gives you the opportunity to evaluate it over a good length of time.
Return Policy Details On Adjustable Base Systems, Bed Support Bases, and EZ Sleep Foundations
Our Leggett and Platt S-Cape® Adjustable base systems are not returnable or exchangeable.
Bed support bases, of any kind, including the Euro Base and EZ Sleep Foundations, are also not returnable or exchangeable.
Natural Latex Pillows and Topper Pads
Our Natural Latex Pillows and Topper Pads are not returnable or exchangeable.
Mattress Protectors, Sheets and Silk Comforters
Our Mattress Protectors, Sheets and Silk Comforters are not returnable or exchangeable.