Are you looking to buy an all natural latex mattress? Are you thinking about buying any type of new mattress? The jargon can be confusing and, the reality is, it’s meant to be confusing. What about all the different types of return policies and guarantees? What is the difference between a store credit, a comfort guarantee, and a money-back guarantee anyway? Here’s the scoop…
A money-back guarantee means that if you don’t like your latex mattress when you get it home, you can return it and get your money back so you can shop somewhere else. You may have to pay a small return fee (look for $75 or less), but that cost is minimal compared to getting stuck with a mattress you don’t want and being unable to get your money back. Read the fine print and watch out for restocking fees and other fees that cut into your return. Look for an in-home trial period of at least 180 days to make sure you really like your mattress.
A store credit means that if you don’t like the mattress you chose, you can return it but you have to use the money you spent towards a purchase of a different mattress in the store. You cannot get your money back and go somewhere else. Since you already picked the mattress you liked the best and may not be able to find another mattress you like at this same store, this can leave you stuck with a mattress you don’t like and/or out a whole lot of money. Steer clear of store credits.
A “comfort” guarantee is just a slick way of saying you are getting a store credit. See the definition of store credit and steer clear from comfort guarantees.
Bottom line: Only buy your all natural latex mattress from a retailer that lets you try it at least 180 days in your own home and gives you a money-back guarantee on your purchase.