Habitat Furnishings Return Policy
Our return period gives you the opportunity to try our mattresses to make sure it works for you. Buying a mattress online takes a leap of faith, and we respect and understand that.
You can return your mattress within 365 days (90 days for the Latex Hybrid) from the date your mattress was delivered, for a refund, no questions asked. There is a $99 return ship charge which is deducted from your refund. Your refund is paid by check, and usually takes about 10-14 days after your mattress has been picked up.
CANCELLING AN EXISTING ORDER
If you have already placed an order for a mattress or any other product, and cancel the order after the items have shipped, you are responsible for the outbound and return ship charges to bring the products back to our loading dock. You will receive a full refund less the shipping expenses incurred by us.
Instructions For Returning A Habitat Air Bed Mattress
If you decide to return a Habitat Air Bed mattress within the trial period, send an email to firstname.lastname@example.org for instructions. Our Habitat Air Bed foundations are not returnable due to freight costs. You can simply use the foundation for any future mattress you purchase, and save the cost of a new set. Once the mattress components have been returned to our facility, credit will be issued via refund check. You will be refunded the full amount you paid less the $99 mattress return fee.
Returning A Natural Latex Mattress, Regal Tranquility, and Titan Mattresses (365 Day Trial) or a Hybrid Mattress (90 Day Trial)
To return our Natural Latex mattress, Hybrid mattress, Titan mattress or Regal Tranquility mattress you must first fold the mattress length wise (like a hot dog bun) and wrap in plastic drop cloth, plastic sheeting, or similar material and thoroughly tape so that the mattress remains folded in half and can be easily handled by our nation-wide removal service company.
Email us at email@example.com, include your name, the best day of the week for the pickup and if you prefer a morning or afternoon appointment. Once your mattress has been removed your credit will then be processed and a refund check will be issued for the amount of purchase less $99.
Reasons That Prevent The Return Of Your Mattress:
- Liquid damage, stains, evidence of abuse, use of the mattress outside or in environments where there is not proper climate control.
- Leaving mattress rolled up more than two weeks after receipt. Mattresses should be stored flat.
- Failure to contact Habitat Furnishings via email by the end of your mattress trial period.
From the day you have the mattress picked up, the average time to receive a rebate check for your purchase (we do not credit back credit cards) is typically 10-14 business days.
If we have shipped a mattress to you in either Hawaii, Alaska, or Canada, additional outgoing shipping charges are not refundable and the customer is responsible for the return shipping.
There are no restocking fees. We believe so strongly in our products, and have such a low rate of return on our mattresses, that we back it up with a trial period that gives you the opportunity to evaluate it over a good length of time.
Return Policy Details on Adjustable Base Systems, Euro Bases, and EZ Sleep Foundations
Our Leggett and Platt Adjustable base systems are not returnable or exchangeable.
All Bed Bases, including the Euro Base, EZ Sleep Foundations, along with the Adjustable Bases are also not returnable or exchangeable.
Natural Latex Pillows and Topper Pads
Our Natural Latex Pillows and Topper Pads are not returnable or exchangeable.
Mattress Protectors, Sheets and Silk Comforters
Our Mattress Protectors, Sheets and Silk Comforters are not returnable or exchangeable.
Return Policy on Component Parts and Separate Items Not Associated With A Trial Period
Individual replacement parts or components that are purchased to repair or rebuild either our own bedding systems or used for any other purpose are not returnable or exchangeable for any reason.